In order to optimise the shelf life of our products we strongly recommend that they are stored in a dry, cool location. Heat and moisture can have a negative affect and reduce the life span of our products.
Due to the nature of our soap being handmade there can be weight variations of a couple of grams either side of the average weight of 100g.
For Singapore order, we send goods with courier service and Singpost normal mail, courier service is fully trackable until it reaches destination; Singpost normal mail does not have any tracking feature, we do not responsible for any lost mail.
We provide free Singpost normal mail for all the purchase below SGD60, and SGD4.50 flat for Courier Service. For order above SGD60, we will auto upgrade your order to free Courier delivery.
For overseas shipment, we send goods via Singapore Post registered mail, which is fully trackable until it reaches destination. The shipping rate is based on the order weight, the shipping rate will displayed after keyed in the shipping address in checkout page. In the event shipping rate or shipping method not available in your cart or destination, pls contact us firstname.lastname@example.org
We will do our utmost to ensure the best packaging possible but we are not responsible while stock in transit.
Returns and refunds:
You may return all eligible unopened and unused products for a refund of the purchase price paid in 10 calendar days from the date you received it. Your item must be in the original packaging and have the receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To start the return & refunds process, please contact: email@example.com